Thoughtful, suitably timed feedback intended to help staff improve is critical because we cannot rely on self-assessment.
Professional growth comes through personal feedback and it is quite a cocktail of emotion because it inevitably mixes negative and constructive messages.
When there are plenty of positives to talk about then it is a pleasure and enjoyable part of being a manager or appraiser. But giving feedback to staff that are underperforming and delivering “hard messages” is challenging to say the least and not for the faint-hearted. “Tough love” is seldom pretty, as people can get super-defensive, if not to your face, then in the days and weeks afterwards.
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