Ever since entering senior leadership I have become acutely aware that I will have to deal with my fair share of parental complaints. Even in the most outstanding school there are complaints generated for a variety of reasons.
Parents, one would hope, will initially address their query or concern directly to the member of staff with whom they have an issue. However, for a number of reasons they might skip this stage and contact the head of department to explain their concern, and quite often if they do not receive a satisfactory response, the problem then might get passed up the line to an assistant head.
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