The whole-school team is a range of professional, technical, managerial and site staff. Playing a full role in the team, support staff have a vital role in improving educational outcomes for children and young people.
Yet they are often on the wrong end of employment practice. As with teachers, support staff are now routinely working record levels of unpaid hours on planning, preparation and assessment, parent contact, liaison with teachers and other professionals, staff meetings and training.
Under the School Workforce Agreement in 2003, school support staff gained additional responsibilities to add to a growth in job complexity and professionalisation since the 1980s. The school team in the 21st century is distantly related to the professional/non-professional divide of the past.
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