Q. I try to be approachable with my small staff team and have an open door policy. They have my mobile number, which has never been a problem until recently. One staff member has taken to phoning me out of hours to discuss issues that are not emergencies. How do I address this without stopping the open communication?
Elizabeth Trantham, director, Bright Start Early Years, Chivenor
‘The goal with managing your team is to empower your staff and enable them to problem solve and make decisions on their own. Obviously, managing that does mean they feel comfortable to come to you with questions. But you need to set boundaries and be clear there are set times and hours you are available.
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