When one nursery group successfully assimilates another a raft of business, management and leadership skills need to be deployed, but the most vital one is effective communication.
Senior figures in the early years sector who have all been closely involved in acquisitions say that above the legal and commercial requirements to be undertaken, it is essential to keep the staff and parents informed.
'You have to communicate well with the staff and parents,' says John Woodward, managing director of Busy Bees. 'You must remember the first thing the parents will do is ask the staff, "Are you happy with this?" Whatever we say, they will always ask the key person, the person who cares for their child and with whom they have built up a relationship. So you have got to be credible with the staff.'
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