Managing parents' expectations at nursery is a perennial challenge. These might include demands to know when their child will be taught to read or write; it may be that a parent expects a 20 minute de-brief every day of what their child has been doing.
One thing that I have put in place to help us manage parental expectations is a solid keyworker system. We recognise parents as their child's first educators and as authorities on their needs and preferences. Good engagement with parents helps to ensure a continuity of care from home to nursery and back again. Our keyworker system provides the whole family with the security of an enduring relationship. We even back this up with a 'reserve' keyworker, so there will always be someone who knows each child well.
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