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Work matters: Training - Staff coaching

Careers & Training
Nursery practice could be improved by communication and assertiveness training for the staff, says Jackie Cosh. 'A child has brought you an object of interest and is asking you what it is. How would you promote discussion of this?'

This is just one of the scenarios that staff at Glenbervie Kindergarten in Larbert, Falkirk, worked on recently at their coaching session, 'Improved Interaction through Effective Questioning'.

Following an inspection report that highlighted effective questioning as an area requiring improvement, nursery owner Helen Bell decided that some specific training would be of huge benefit to her staff.

'The local authority would have provided the training, but we would have had to wait some months for it,' says Ms Bell. 'I was keen to deal with the issues immediately, so I approached Lorraine Hamilton from SCOPE Coaching Services, who I had worked with before.'

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