but management blunders put parents off, says Working Mum.
The care that my children are given at their day nursery and the informal interactions that I have with the staff are fantastic. Unfortunately, the same can't be said for the business side of the nursery. I sometimes worry how it manages to continue operating.
A big chunk of our family income is spent on childcare and I'm shocked at how lax the management is when it comes to fees. It is left to parents to decide when we want to pay. I aim to settle up in advance every four weeks, but have never formally agreed this and haven't ever been chased if I've strayed from this pattern. The nursery is still in the dark ages when it comes to accepting payments, too. I previously paid our childminder by standing order, but there's no facility to do this at the nursery so I blow the dust off my cheque book while other parents hand over large wads of cash.
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