Q In our nursery, we have a four-year-old whose behaviour can be provoking.
She is likely to be the one who says, 'Why?' and she likes to have the last word in any disagreement. We were doing well to reduce confrontation and respond positively to her ideas and questions. Then one member of staff had a difficult exchange with the child's mother. Our colleague took this badly and keeps raking over what was said in our group room meetings. She has also made remarks in the child's hearing along the lines of, 'Just like her mother!' and 'That family doesn't know the meaning of respect!'
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