The change, which comes into force on 1 September, will mean that providers will no longer be at risk of losing business from parents deciding not to use their setting on the basis of a complaint for which no action was required.
Currently, details of complaints are noted in the provider's next inspection report, even if checks find no evidence that standards are not being met.
An Ofsted spokesperson said, 'In childcare inspection reports we will now include only those complaints which have required us or the provider to take action in order for the setting to meet the Government-set National Standards for childcare. We will no longer provide details of complaints where neither ourselves nor the provider needed to take action. We hope this will help parents make informed decisions, as well as giving them a balanced picture of a nursery or childminder that is also fair to the provider.'
Register now to continue reading
Thank you for visiting Nursery World and making use of our archive of more than 35,000 expert features, subject guides, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's included
-
Free access to 4 subscriber-only articles per month
-
Unlimited access to news and opinion
-
Email newsletter providing activity ideas, best practice and breaking news
Already have an account? Sign in here