Holding annual staff appraisals can also lead to a happy workforce. We show you how to set goals, praise good work and encourage progression on page 15.
Of course, operating a quality setting also rests on the standard of your management. If you feel you'd like to improve your business skills then maybe you could learn from practitioners in Essex who are doing just that with the assistance of a new evaluation tool, see page 10. Also, check out page 20 to ensure that you are up to date with employment legislation and know how not to discriminate when recruiting staff.
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