It's unlikely that parents will always agree with the way you approach child behaviour in your setting. So by focusing on friendly but assertive communication, as outlined below, you can go a long way towards preventing unnecessary conflicts (see also 'A quiet word' Nursery World, 2 August 2001).
* Attend fully to what a parent is communicating both through their words and body language. Ask open-ended questions and ensure you understand what the parent is saying.
* There can be different types of disagreement raised by parents. Do not immediately assume you know what they intend to say before you have listened fully. It will only take minutes, and the time will be well spent.
Register now to continue reading
Thank you for visiting Nursery World and making use of our archive of more than 35,000 expert features, subject guides, case studies and policy updates. Why not register today and enjoy the following great benefits:
What's included
-
Free access to 4 subscriber-only articles per month
-
Unlimited access to news and opinion
-
Email newsletter providing activity ideas, best practice and breaking news
Already have an account? Sign in here