According to the report from Child Poverty Action Group (CPAG), universal credit (UC) claimants who suspect a mistake in their award and ask for a review are ‘too often’ blocked by error and failures in the Department for Work and Pensions’ (DWP) system.
CPAG’s research draws on its Early Warning System (EWS), which, to date, has gathered and analysed 1,600 benefit cases from welfare rights advisers across the UK to date.
When UC claimants disagree with a DWP decision, they must ask the Government department to conduct an internal review, called a mandatory reconsideration (MR), before they can appeal to an independent tribunal.
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