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Nord Anglia acts to boost morale

Better communication with staff, increased support for nursery managers and improved customer service are part of the Nord Anglia nursery chain's bid to banish problems which dogged the group last year. All staff at the group's 101 nurseries, which are being rebranded under the Leapfrog name, will be surveyed next month on issues including pay, work environment and training. When the results have been collated, each employee will receive 'an individual debrief'.

All staff at the group's 101 nurseries, which are being rebranded under the Leapfrog name, will be surveyed next month on issues including pay, work environment and training. When the results have been collated, each employee will receive 'an individual debrief'.

A confidential e-mail address has been introduced for employees to air their grievances anonymously. Last year there was evidence of declining staff morale, amid a fall in occupancy levels and a drop to the group's share price.

Simon Cashmore, managing director of Leapfrog day nurseries, said, the company had 'tried to take a number of actions which we think will address some of the problems that have occurred in the last 12 months'.

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