As Nursery World has reported, the Childcare Service website, which is run by HMRC, has been plagued with technical glitches since it went live in April, affecting parents’ ability to register for Tax-Free Childcare and 30 hours childcare.
In order to receive 30 hours free childcare in September, eligible parents need to have received a code from HMRC by 31 August and take it to their childcare provider to secure a place.
Purnima Tanuku, chief executive of the National Day Nurseries Association, said, ‘We welcome this move to offer compensation and feel that it’s the right thing to do. No-one should lose out on their entitlement. We also add that we urge the Government to deal with claims swiftly, as well as ensuring that the issues are resolved and the system works for everyone as we count down to full roll-out of 30 hours in September.’
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