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System overload

The introduction of the new child and working tax credits has been dogged with computer problems and delays. <B> Mary Evans </B> reports

The introduction of the new child and working tax credits has been dogged with computer problems and delays. Mary Evans reports

The Government's flagship policy to make work pay by helping around six million low-paid families through a system of top-up payments in the form of tax credits has sailed into rough seas.

'Money with your name on it' was the slogan used by Chancellor Gordon Brown to urge families to claim their share of an extra 2.7bn this year when the payments scheme was launched in April.

There has been plenty of name-calling since then as the introduction has been dogged with delays. Over 400,000 applicants received their first payments late and thousands are waiting for their claims to be processed.

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