standards, high or low, or a mixture of both, in the provision, without a show put on. These new-style inspections are a must if we are ever to permanently raise standards in all provisions.
Inspection should be viewed as a positive experience. If inspectors pull us up on certain practices, we should listen to the comments and improve what we do by implementing an effective solution.
We all have days where things don't go according to plan. Inspectors want to see how we handle those situations, whether our policies cover these situations adequately and whether the management and staff are up to the challenge.
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